Shipping Policy

Last Updated: October 6, 2026

Business Information

Brand Name: Mavoniqo

Company Name / Trademark Owner: Xuzhou Zeyuan Information Technology Co., Ltd.

Operated by: Xuzhou Zeyuan Information Technology Co., Ltd.

Business Representative: Liao Hailan

Business Address: Room 243K, Building 2, Milan International Plaza, Huancheng Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China.

Email: service@mavoniqo.com

Phone: +86 13715383529

Website: mavoniqo.com

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (PDT, Pacific Daylight Time)
Saturday–Sunday: Closed

Mavoniqo is owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd., a company registered in the People's Republic of China.

The company operates the Mavoniqo online store and provides home organization products, storage solutions, and everyday living products through mavoniqo.com.

The registered business address listed above is provided for company identification and correspondence purposes. It is not necessarily a warehouse, fulfillment center, or authorized return location.

For shipping inquiries, order assistance, delivery questions, or return-related support, customers may contact:
service@mavoniqo.com

1. Introduction

Welcome to Mavoniqo.

Mavoniqo is an online retail store specializing in home organization, practical storage solutions, and everyday living essentials.

Our official website is https://mavoniqo.com/.

Mavoniqo is owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd., a company registered in the People's Republic of China.

This Shipping Policy outlines our proposed shipping destinations, order processing times, delivery estimates, shipping rates, tracking procedures, and the steps customers can take if they experience a delivery-related issue.

We are committed to providing clear shipping information and responsive customer service throughout the purchasing and delivery process.

2. Shipping Destinations

Mavoniqo primarily serves customers in the United States.

We offer shipping to eligible U.S. delivery addresses, subject to carrier availability, product restrictions, and the shipping options displayed at checkout.

Shipping availability for Alaska, Hawaii, U.S. territories, military addresses, and P.O. Boxes may vary depending on the carrier and fulfillment arrangements.

Customers can verify shipping availability by entering their delivery address during checkout.

If no shipping option is available for a destination, please contact service@mavoniqo.com before placing an order.

International shipping outside the United States is not guaranteed and is available only where a shipping option is expressly provided during checkout.

3. Order Processing Time

Orders are generally expected to be processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing includes:

  • Payment and order verification.

  • Confirmation of product availability.

  • Preparing and packaging purchased items.

  • Arranging shipment with the designated logistics provider.

  • Preparing shipment tracking information where available.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of increased order volume, additional verification, or unexpected fulfillment delays, processing may take longer.

If a significant delay affects your order, we will endeavor to notify you using the contact information provided at checkout.

Please note: Order processing time is separate from shipping transit time.

4. Estimated Shipping and Delivery Times

Estimated shipping times for eligible U.S. destinations are as follows:

Shipping Method Estimated Transit Time
Standard Shipping 7–15 business days
Express Shipping 5–10 business days

These are estimated transit periods after an order has been dispatched and do not include the usual 1–3 business days required for order processing.

Total estimated delivery time is therefore approximately:

  • Standard Shipping: 8–18 business days, including order processing.

  • Express Shipping: 6–13 business days, including order processing.

Delivery times are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by:

  • Destination and carrier coverage.

  • Weather conditions.

  • Public holidays.

  • Customs inspections, where applicable.

  • Transportation disruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your order experiences an unexpected delay, please contact service@mavoniqo.com.

Nothing in this Shipping Policy limits any mandatory delivery, cancellation, or refund rights available under applicable consumer protection laws.

5. Shipping Rates

Shipping charges are calculated in U.S. dollars (USD).

The proposed shipping rates for eligible U.S. orders are:

Shipping Method Order Value Shipping Cost
Standard Shipping $1.00–$38.99 $2.99
Free Standard Shipping $39.00–$48.99 FREE
Express Shipping $0.00–$48.99 $5.99
Free Express Shipping $49.00 and above FREE

Standard Shipping

For eligible orders totaling between $1.00 and $38.99, Standard Shipping costs $2.99.

Orders totaling between $39.00 and $48.99 qualify for Free Standard Shipping.

Express Shipping

Express Shipping is available for $5.99 on eligible orders below $49.00.

Orders totaling $49.00 or more qualify for Free Express Shipping.

Important Shipping Information

Shipping eligibility and charges are determined using the applicable order subtotal and the shipping options displayed during checkout.

Any discounts, exclusions, or product-specific shipping restrictions will be applied in accordance with the conditions displayed at checkout.

The final shipping options and charges shown before payment are the applicable charges for the order.

If a discrepancy appears between this policy and the checkout shipping rates, please contact our customer service team before completing payment so that the discrepancy can be reviewed.

6. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

  • Order number.

  • Purchased products.

  • Order subtotal and applicable charges.

  • Shipping information.

  • Customer contact details.

Please review your order confirmation carefully.

If you notice incorrect information, contact service@mavoniqo.com as soon as possible.

An order confirmation does not mean that the order has already been shipped.

7. Shipment Tracking

Once your order has been dispatched, shipping confirmation and tracking information will be provided where tracking is available.

Tracking information may include the name of the shipping carrier, tracking number, and shipment status.

Customers may track their packages through the carrier's official tracking service or the tracking link provided with their order.

Tracking updates may take additional time to appear after shipment confirmation.

If tracking information is unavailable, incorrect, or has not updated for an extended period, please contact:

service@mavoniqo.com

When contacting us, please include your order number and the email address used during checkout.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order.

Please verify your:

  • Full name.

  • Street address and apartment number, where applicable.

  • City, state, and ZIP code.

  • Telephone number.

  • Email address.

If you discover an error after placing an order, please contact us immediately at service@mavoniqo.com.

We will attempt to assist with corrections where operationally possible.

However, address modifications may not be possible after an order has been shipped or transferred to a carrier.

If a package is returned because of an incorrect address, the available resolution and any additional delivery charges will be determined according to the circumstances, the applicable shipping terms, and consumer protection requirements.

9. Shipping Delays

Although we aim to support timely delivery, occasional shipping delays may occur.

Possible causes include:

  • Severe weather.

  • Carrier disruptions.

  • Customs clearance, where applicable.

  • Public holidays.

  • Unexpected transportation interruptions.

  • Incorrect shipping information.

  • Operational delays affecting fulfillment.

If your package has not arrived within the estimated delivery period, please contact service@mavoniqo.com.

We will review your order information and available tracking details and assist with determining the appropriate next steps.

Where applicable law provides additional rights concerning late delivery, those rights remain unaffected.

10. Lost or Missing Packages

If your package appears lost, significantly delayed, or marked as delivered but cannot be located, please contact our customer service team.

Before submitting a request, we recommend reviewing your order's tracking information and checking whether the package was delivered to a designated safe location or received by another authorized person at the delivery address.

When contacting us, please provide:

  • Your order number.

  • Full name.

  • Email address used at checkout.

  • Shipping address.

  • Relevant tracking information.

  • A description of the issue.

We may contact the shipping carrier or fulfillment provider to investigate.

Where a package is confirmed lost or undelivered, an appropriate resolution will be assessed based on the circumstances, applicable store policies, and legal requirements.

11. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at service@mavoniqo.com.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where reasonably available.

We will review the information and explain the available resolution options.

Depending on the circumstances, these may include a replacement, return, or refund.

We recommend retaining the packaging and product until the issue has been reviewed, where reasonably practical.

Nothing in this section excludes or restricts statutory consumer rights.

12. Returns and Refunds — 90-Day Return Policy

At Mavoniqo, we offer a return period of up to 90 days depending on the shipping option selected and eligibility requirements, beginning on the date the customer receives the order.

Customers may request a return within the applicable 90-day return period after receiving their purchase, subject to the conditions, exclusions, and procedures stated in our Return & Refund Policy.

The applicable 90-day return period starts from the date of receipt, not the order date or shipping date.

How to Request a Return

  1. Contact our customer support team at service@mavoniqo.com within the applicable 90-day return period after receiving your order.

  2. Include your order number, the product you wish to return, and the reason for your request.

  3. Our customer service team will review the request and provide the applicable return instructions.

  4. If a return is authorized, follow the instructions provided by our team.

Return Shipping Address

Our registered business address is not automatically an authorized return warehouse.

Please contact customer service before returning any product.

The appropriate return destination and shipping instructions will be provided following review of the return request.

Do not send merchandise to our registered business address unless our customer service team has expressly authorized that destination.

Return Shipping Costs and Refunds

Return shipping costs, eligibility conditions, any applicable exclusions, refund methods, and refund processing times are explained in our separate Return & Refund Policy.

This Shipping Policy does not replace the full Return & Refund Policy.

For all return or refund inquiries, please contact:

service@mavoniqo.com

13. International Orders and Customs

Mavoniqo primarily serves the United States.

If shipping outside the United States is offered at checkout, delivery may be affected by customs requirements, import regulations, and destination-specific restrictions.

Applicable duties, taxes, and other import-related charges will be handled according to the terms disclosed during checkout and applicable law.

Customers should confirm whether their destination is eligible for shipping before completing an international order.

For assistance, contact service@mavoniqo.com.

14. Customer Service

Our customer service team can assist with shipping rates, order processing, delivery estimates, tracking information, and return inquiries.

Customer Service Email: service@mavoniqo.com

Contact Phone: +86 13715383529

Customer Service Hours:

Monday–Friday: 9:00 AM–6:00 PM PDT (Pacific Daylight Time)

Saturday–Sunday: Closed

Customers may send email inquiries at any time. Messages received outside regular customer service hours will be reviewed during the next available business period.

Please include your order number when contacting us about an existing purchase.

15. Company Information

Mavoniqo is an online retail brand owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd.

Brand Name: Mavoniqo

Official Website: https://mavoniqo.com/

16. Changes to This Shipping Policy

We may update this Shipping Policy when changes occur in our shipping services, fulfillment arrangements, delivery destinations, or applicable legal requirements.

Any updates will be published on our website with a revised Last Updated date.

Changes will not override mandatory consumer rights or applicable obligations concerning existing purchases.

If you have questions regarding this policy, please contact service@mavoniqo.com.