Contact Us

Last Updated: October 6, 2026

Business Information

Brand Name: Mavoniqo

Company Name / Trademark Owner: Xuzhou Zeyuan Information Technology Co., Ltd.

Operated by: Xuzhou Zeyuan Information Technology Co., Ltd.

Business Representative: Liao Hailan

Business Address: Room 243K, Building 2, Milan International Plaza, Huancheng Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China.

Email: service@mavoniqo.com

Phone: +86 13715383529

Website: mavoniqo.com

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (PDT, Pacific Daylight Time)
Saturday–Sunday: Closed

Mavoniqo is owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd., a company registered in the People's Republic of China.

The company operates the Mavoniqo online store and provides home organization products, storage solutions, and everyday living products through mavoniqo.com.

The registered business address listed above is provided for company identification and correspondence purposes. It is not necessarily a warehouse, fulfillment center, or authorized return location.

For order inquiries, returns, refunds, or other customer service requests, please contact our customer support team before taking further action.

然后删除 Contact Us 里面这一整段：

Get in Touch with Mavoniqo

Welcome to Mavoniqo!

At Mavoniqo, we are committed to providing clear information, accessible customer support, and a reliable shopping experience for customers purchasing our home organization and everyday living products.

Whether you have questions about a product, need assistance with an order, want information about shipping, or wish to request a return or refund, our customer service team is here to help.

Please contact us using the information below.

1. Customer Support Information

Brand Name: Mavoniqo

Official Website: https://mavoniqo.com/

Customer Service Email: service@mavoniqo.com

Contact Phone: +86 13715383529

Customer Service Hours:

Monday–Friday: 9:00 AM–6:00 PM (PDT, Pacific Daylight Time)

Saturday–Sunday: Closed

You may send us an email at any time. Inquiries received outside our regular customer service hours will be reviewed during the next available business period.

For faster assistance with an existing order, please include your order number, the email address used at checkout, and a brief description of your inquiry.

2. How We Can Help

Our customer service team can assist with the following:

Product Information

Questions about our home organization products, storage solutions, product features, specifications, and available options.

Order Assistance

Inquiries about order details, order confirmation, payment-related questions, and order status.

Shipping and Delivery

Questions regarding shipping availability, applicable shipping charges, delivery estimates, and tracking information.

For further details, please review our Shipping Policy.

Returns and Refunds

Assistance with return eligibility, return requests, damaged or incorrect items, and refund-related questions.

Other Inquiries

General customer service, website assistance, and other inquiries related to purchases made through Mavoniqo.com.

For all inquiries, please contact:

service@mavoniqo.com

3. Our 90-Day Return Policy

At Mavoniqo, we understand that customers may sometimes need to return a purchase.

We offer a return period of up to 90 days depending on the shipping option selected and eligibility requirements, beginning on the date your order is delivered and received.

Customers may submit a return request within the applicable 90-day return period after receiving their order, subject to the eligibility requirements, exclusions, and procedures stated in our Return & Refund Policy.

To request a return:

  1. Contact our customer service team at service@mavoniqo.com within the applicable 90-day return period after receiving your order.

  2. Include your order number, the item you wish to return, and the reason for your request.

  3. Our customer service team will review your request and provide the applicable return instructions.

  4. If your return is authorized, follow the instructions provided by our team.

Important: Please contact customer service before sending any item back. Do not send merchandise to our registered business address unless our team has specifically confirmed that address as the authorized return destination.

Return eligibility, return shipping costs, refund methods, and refund processing times are governed by our full Return & Refund Policy.

4. Damaged, Defective, or Incorrect Items

If you receive an item that appears damaged, defective, or different from what you ordered, please contact us at service@mavoniqo.com.

To help us review the issue, include:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs of the affected product and packaging, where applicable.

Our customer service team will review the information and explain the available next steps in accordance with our Return & Refund Policy and applicable consumer protection requirements.

5. Company Information

Mavoniqo is an online retail brand owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd., a company registered in the People's Republic of China.

Brand: Mavoniqo

Legal Business Name: Xuzhou Zeyuan Information Technology Co., Ltd.

Business Representative: Liao Hailan

Registered Business Address:

Room 243K, Building 2, Milan International Plaza, Huancheng Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China.

Official Website: https://mavoniqo.com/

Customer Service Email: service@mavoniqo.com

Contact Phone: +86 13715383529

The address above is our registered business address. It is provided for business identification and correspondence purposes and is not necessarily a warehouse, fulfillment center, or product return facility.

For the correct return destination, please contact our customer service team before arranging a return shipment.

 

6. Additional Information

For detailed information about shopping with Mavoniqo, please refer to the relevant pages on our website:

  • About Us — Learn more about our brand and operating company.

  • Shipping Policy — Review applicable shipping information, charges, and delivery terms.

  • Return & Refund Policy — Learn about our 90-day return period, return conditions, and refund procedures.

  • Privacy Notice — Understand how personal information is handled.

  • Terms of Service — Review the terms governing use of our website and purchases.

  • FAQ — Find answers to common shopping and product questions.

Thank you for choosing Mavoniqo. We appreciate the opportunity to assist you and look forward to helping you create a more organized and comfortable home.

Mavoniqo — Make Room for Better Living.