Return & Refund Policy
Last Updated: October 6, 2026
Business Information
Brand Name: Mavoniqo
Company Name / Trademark Owner: Xuzhou Zeyuan Information Technology Co., Ltd.
Operated by: Xuzhou Zeyuan Information Technology Co., Ltd.
Business Representative: Liao Hailan
Business Address: Room 243K, Building 2, Milan International Plaza, Huancheng Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China.
Email: service@mavoniqo.com
Phone: +86 13715383529
Website: mavoniqo.com
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM (PDT, Pacific Daylight Time)
Saturday–Sunday: Closed
Mavoniqo is owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd., a company registered in the People's Republic of China.
The company operates the Mavoniqo online store and provides home organization products, storage solutions, and everyday living products through mavoniqo.com.
The registered business address listed above is provided for company identification and correspondence purposes. It is not necessarily a warehouse, fulfillment center, or authorized return destination.
Customers must contact our customer service team before sending any merchandise back. The applicable return address will be provided after the return request has been reviewed and approved.
1. Introduction
Thank you for shopping with Mavoniqo.
Mavoniqo is an online retail store specializing in home organization, storage solutions, and everyday living essentials.
Our website, https://mavoniqo.com/, is owned and operated by Xuzhou Zeyuan Information Technology Co., Ltd., a company registered in the People's Republic of China.
We want customers to have clear information about their rights and the procedures for returning products purchased through our store.
This Return & Refund Policy explains our return eligibility requirements, the applicable return period, return procedures, shipping responsibilities, refund processing, damaged or incorrect products, and other relevant conditions.
For assistance, please contact:
2. Our Return Policy
Mavoniqo offers a return period of up to 90 days depending on the shipping option selected and eligibility requirements, beginning on the date you receive your order.
You may request a return within the applicable 90-day return period after receiving your purchased items, subject to the eligibility conditions and procedures described in this policy.
The applicable return period begins on the delivery receipt date, not on the date the order was placed or shipped.
Where delivery dates differ for items shipped separately, the applicable return period for each item begins on the date that item is received.
To initiate a return, please email:
within the applicable 90-day return period.
A return request submitted within the applicable return period will be reviewed under the terms of this policy. Customers should retain their order confirmation or other reasonable proof of purchase.
3. Return Eligibility Requirements
To qualify for a return under our standard voluntary return policy, the following conditions generally apply:
- The return request is submitted within the applicable 90-day return period after receipt.
- The product is in its original condition, unused, and free from damage caused after delivery.
- All included accessories, components, manuals, and other supplied items are returned where applicable.
- The product is returned with its original packaging where reasonably available.
- The customer provides an order number, receipt, or other reasonable proof of purchase.
- The return follows the instructions provided by our customer service team.
For home organization and storage products, customers should take reasonable care when inspecting items and preparing them for return.
Products that have been assembled, modified, or used beyond reasonable inspection may be subject to an eligibility assessment, depending on the condition of the item and applicable law.
These voluntary return conditions do not limit statutory rights concerning defective, incorrectly described, or nonconforming goods.
4. How to Request a Return
To initiate a return, please follow these steps.
Step 1: Contact Customer Service
Email:
within the applicable 90-day return period after receiving your order.
Please include:
- Your full name.
- Your order number.
- The email address used when placing the order.
- The product you wish to return.
- A brief explanation of the return request.
- Photographs, where relevant to the reported issue.
Step 2: Return Request Review
Our customer service team will review your request and provide information regarding return eligibility, the applicable return destination, shipping instructions, and any relevant return costs.
Step 3: Prepare Your Return
If your return is authorized, pack the product carefully to reduce the risk of damage during transportation.
Include the product and all relevant accessories or components.
Step 4: Ship the Product
Send the product to the authorized return address provided by our customer service team.
We recommend using a trackable shipping service and retaining proof of shipment.
Step 5: Return Inspection and Resolution
Once the returned product is received, it may be inspected to confirm its condition and eligibility.
We will then communicate the return outcome and any applicable refund information.
5. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
5.1 Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, and the issue is confirmed through our review, Mavoniqo will cover reasonable return shipping costs or arrange an appropriate return method where a return is required.
We may offer a replacement, refund, or another appropriate remedy in accordance with applicable consumer protection laws.
Customers should contact us before arranging shipping so we can provide the correct instructions.
5.2 Returns Due to Customer Preference
If you request a return because of a change of mind, personal preference, or an ordering mistake, you may be responsible for the return shipping costs unless otherwise stated in a specific promotion or required by applicable law.
We will explain applicable shipping responsibilities before you send the product back.
5.3 Original Shipping Charges
Where shipping charges were paid for the original order, their refundability depends on the reason for the return, the circumstances of the purchase, and applicable law.
Any mandatory refund of delivery charges required by consumer protection law will be honored.
6. Refund Processing
After an eligible return has been received and inspected, we will notify you of the refund decision.
If approved, the refund will generally be initiated within 5–10 business days after approval.
Refunds will ordinarily be issued to the original payment method used for the purchase.
Please note that the time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
We cannot control additional processing time imposed by external financial institutions.
If the original payment method is no longer available, please contact customer service so we can review available refund arrangements.
We will not require customers to accept store credit in place of a monetary refund where a monetary refund is required by applicable law.
7. Damaged or Defective Products
If your order arrives damaged or defective, please contact:
as soon as reasonably possible after discovering the issue.
When contacting us, please provide:
- Your order number.
- A description of the defect or damage.
- Clear photographs of the product and packaging, if reasonably available.
- Any other relevant information that may assist our review.
Please retain the affected product and its packaging while the issue is being reviewed, where practical.
Following review, we will explain the available remedies, which may include a replacement, return, or refund, depending on the circumstances.
Nothing in this policy restricts any mandatory rights or remedies applicable to defective goods.
8. Incorrect Products or Missing Items
If you receive an incorrect item or discover that an item is missing from your order, please contact our customer service team.
Email:
Include your order number and a description of the problem.
We may request photographs of the items received or packaging where appropriate.
After reviewing the order information, we will explain the available resolution, which may include providing the missing item, replacing an incorrect item, or issuing a refund where appropriate.
9. Non-Returnable Items and Exceptions
Certain products or transactions may be excluded from voluntary returns where a clearly disclosed exclusion applies and where permitted by applicable law.
Examples may include:
- Personalized or customized products made to a customer's specifications.
- Gift cards, where non-returnability is permitted by applicable law.
- Products damaged through misuse, improper care, or unauthorized modifications after delivery.
- Products returned with substantial missing components unrelated to an original product defect.
- Products otherwise clearly identified as non-returnable before purchase, where legally permitted.
Items that are defective, incorrectly described, or subject to mandatory statutory return or refund rights will be handled in accordance with applicable law regardless of any voluntary return exclusions.
If you are uncertain whether a product is eligible for return, please contact:
before returning it.
10. Exchanges
If you wish to exchange an item, please contact our customer service team to discuss available options.
Exchanges depend on product availability, the condition of the original item, and the circumstances of the request.
Where an exchange is not available, an eligible return and a separate purchase may be appropriate.
For damaged, defective, or incorrect products, any legally required replacement or other remedy remains available.
11. Order Cancellations
If you need to cancel an order, please contact:
as soon as possible.
We will review whether cancellation is possible based on the order's processing and fulfillment status.
Cancellation requests received before fulfillment may be processed if the order has not advanced beyond the stage at which cancellation is operationally possible.
If an order has already been dispatched, cancellation may no longer be possible through the normal processing system.
In that case, you may request a return after receiving the item under our applicable 90-day return policy, subject to the applicable conditions.
Any mandatory cancellation rights under applicable law remain unaffected.
12. Lost or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact customer service.
Provide your order number, shipping address, and any available tracking information.
We will review the circumstances and may coordinate with the carrier or fulfillment provider to investigate.
If a package is confirmed lost or undelivered, we will assess the appropriate resolution, which may include replacement or refund.
A package's tracking status does not automatically eliminate any applicable legal rights concerning non-delivery.
13. Return Address and Shipping Instructions
Please contact customer service before returning any merchandise.
The authorized return destination will be provided after the return request has been reviewed.
Our company's registered business address is:
Room 243K, Building 2, Milan International Plaza, Huancheng Subdistrict, Gulou District, Xuzhou, Jiangsu Province, China.
This is our registered business address and is not automatically an authorized return warehouse or return delivery location.
Do not send products to this address unless our customer service team has specifically confirmed that it is the appropriate return destination.
For return instructions, contact:
14. Refunds for Promotional or Discounted Orders
Products purchased using discounts or promotions may generally be considered for return within the applicable 90-day return period, subject to the conditions of this policy.
Refund amounts will be calculated based on the amount actually paid for the eligible returned product, adjusted as required by the disclosed promotional conditions and applicable law.
15. Payment Disputes and Refund Assistance
If you believe a refund was processed incorrectly or you have not received an approved refund, please contact customer service with your order number and relevant transaction information.
We will review available records and provide assistance.
16. Consumer Rights
This Return & Refund Policy provides voluntary return conditions offered by Mavoniqo in addition to any mandatory rights that customers may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or waive rights that cannot legally be excluded or restricted.
17. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in business operations, customer service procedures, or applicable legal requirements.
Updates will be published on our website with a revised Last Updated date.
If you have questions about this policy, please contact: